Conversational Versatility

Adapts effortlessly to different languages and industries while delivering human-like interactions.

Multi-Industry Support

Adapts to various industry needs with tailored solutions for different sectors.

Chatbot's AI Training section displaying an example of a custom question that customers might ask, along with a corresponding answer.

Human-Like Speech

Mimics human speech patterns in conversations including greetings, conclusions and fillers.

Mult-Lingual Support

Communicates seamlessly across diverse languages to cater to a global audience.

Adaptive Understanding

Understands user intent and continuously evolves to improve interaction accuracy.

Intent Analysis

Accurately interprets user intentions to provide relevant and precise responses.

ChatBot software interface with an AI Knowledge section, allowing for choosing sources used to create an AI bot: Websites, Articles, KnowledgeBase help center and Zendesk help center.

Continuous Learning

Evolves and improves over time by continuously learning from interactions and feedback.

In-Call Interaction

Handles live call situations smoothly, from interruptions to intelligent call forwarding.

Interruption Handling

Gracefully handles interruptions by taking turns to speak and repeating responses on request.

Hold the Call

Efficiently places calls on hold while maintaining call quality and context.

Poor Network Handling

Handles poor network during interactions with a specialised query handling mode.

Custom Entity Recognition

Processes specific entities or information of the caller to tailor to unique business requirements.

Intelligent Call Forward

Automatically direct calls to the appropriate department or agent based on context and needs.

Customization

Offers personalized customer interactions and flexible customization for unique business needs.

Customer Interaction

Tailors interactions using client-defined entities for personalized and relevant conversations.

Customer Data Retrieval

Accurately retrieves and uses customer names and locations during calls.

Customization of Responses

Enables customization of call greetings, scripts and responses to align with specific needs.

Integration

Seamlessly integrates with CRM systems and communication platforms for real-time interactions.

Custom Integration

Offers flexible integration with client-specific CRM systems to meet unique business needs.

Inbuilt Support for Platforms

Provides native integration with leading communication platforms like Twilio, Plivo, and Exotel.

Socket.io and WS Connections

Supports real-time communication through both Socket.io and WebSocket client connections.

Customer Records

Retrieves and modifies customer data in CRM systems for accurate and up-to-date records.

ChatBot feature where the user can send an image or other attachment like document or video, and it's collected by the chatbot.

Operational Capabilities

Ensures efficient call handling, personalized interactions, and seamless operations.

Intelligent Responses

Delivers contextually relevant responses and performs required tasks efficiently.

Concurrent Calls Handling

Manages multiple calls simultaneously without compromising on quality.

Schedule Outbound Calls

Efficiently schedules and initiates outbound calls as per pre-set parameters

Call Briefing

Gathers contextual background information for personalized and insightful interactions.

Call Recording & Transcription

Records and transcribe calls for accurate documentation and future reference.

Analytics and Reporting

Delivers actionable insights and goal-based performance tracking to optimize call operations.

AI-Based Call Analytics

Provides detailed, AI-driven insights on customer interactions through an interactive interface.

Goal Achievement

Tracks performance based on the targets to ensure call operations meet business objectives.

AI Phone Agents to Automate Calls that Schedule Appointments