Shipping Policy

Overview

At Tring Labs AI, we strive to deliver seamless experiences to our customers. Our products and services, including AI-powered software solutions, are typically delivered digitally. For any physical hardware or related components, the following shipping terms apply:

Digital Product Delivery

  1. Electronic Access:
    • Most software solutions and licenses are delivered electronically via email or made available through our secure platforms immediately after the purchase is processed.
    • If you encounter any delays in accessing your digital products, please contact our support team at [email protected]
  2. Confirmation of Delivery:
    • A confirmation email with download links or activation keys will be sent to your registered email address.
    • Ensure your email details are up to date to prevent delays.

Physical Product Delivery

For any associated hardware or accessories:

  1. Order Processing:
    • Orders are processed within 1-3 business days upon payment verification.
  2. Shipping Methods:
    • We partner with trusted courier services to ensure prompt and safe delivery.
    • Standard and expedited shipping options may be available based on your location.
  3. Delivery Times:
    • Domestic within India: 3-7 business days.
    • International: 7-14 business days (subject to customs clearance and regulations).
  4. Shipping Costs:
    • Shipping charges are calculated based on destination, weight, and dimensions. Final costs will be displayed at checkout.
  5. Order Tracking:
    • For hardware shipments, a tracking number will be shared via email to monitor the package status.

Customs and Import Taxes

For international orders, customers are responsible for any customs duties, taxes, or other regulatory fees.

Issues with Delivery

  1. Damaged or Lost Products:
    • In case of damaged, defective, or missing items, please notify us within 7 days of receiving your shipment.
    • For replacement or refunds, we require photographic proof of damage along with your order details.
  2. Address Errors:
    • Ensure accurate shipping addresses at checkout. Tring Labs AI is not responsible for failed deliveries due to incorrect information.
       

Contact Us
For any questions regarding your order or shipping status, please reach out:
Email: [email protected]
Phone: +91 9176760013