Conversational AI Delivery Specialist

We are seeking a sharp and motivated Conversational AI Delivery Specialist to join our team. This role is ideal for early-career professionals with a passion for conversational technology and a drive to deliver client-focused AI solutions. The successful candidate will play a key role in onboarding clients, implementing chatbot and voicebot solutions, and ensuring smooth and impactful deployments.

Key Responsibilities:

Client Onboarding & Implementation:

  • Translate client requirements into structured chatbot/voicebot workflows using our proprietary platform.
  • Configure intents, dialog flows, escalation logic, fallback strategies, and API integrations.
  • Coordinate with engineering teams for any backend integration or custom development needs.

Platform Configuration & Testing:

  • Deploy and test bots across platforms such as WhatsApp, Web, and IVR.
  • Troubleshoot issues post-deployment and work with technical teams to resolve them.
  • Ensure high-quality bot performance and seamless user interactions.

Project & Stakeholder Management:

  • Act as the single point of contact for delivery across client projects.
  • Manage project timelines, scope, milestones, and ensure timely completion.
  • Conduct client reviews, UAT sessions, and maintain proper project documentation.

Training & Enablement:

  • Train client teams on using the dashboard and analytics tools.
  • Educate users on optimizing bot performance and interpreting conversational data.
  • Offer ongoing support to improve adoption and engagement.

Collaboration & Reporting:

  • Collaborate with AI trainers, product teams, and solution engineers to improve solution delivery.
  • Share feedback and insights to contribute to platform enhancements.
  • Maintain accurate records of project progress, issues, and outcomes.

Client Relationship Management:

  • Build and maintain strong relationships with clients across sectors like Real Estate, Telecom, Hospitality, Healthcare, and Logistics.
  • Ensure client satisfaction through proactive communication and continuous improvement.
  • Act as a trusted advisor on AI capabilities and best practices.

Presentation & Communication:

  • Deliver clear and compelling demos and presentations to clients and stakeholders.
  • Prepare reports, documentation, and training materials using MS Office and internal tools.
Qualifications & Skills:

Education:

  • Bachelor’s degree in Engineering, Computer Science, Business, or a related field.

Experience:

  • 1–3 years of experience in product delivery, customer success, technical consulting, or project management.
  • Experience in SaaS, AI, or chatbot-related solutions preferred.

Technical Skills:

  • Understanding of APIs, conversational UX, dialog flows, and logic-based decision trees.
  • Familiarity with CRM tools and communication platforms (e.g., Twilio, WhatsApp Business API, Freshchat, Zendesk).
  • Proficiency in MS Office (Word, Excel, PowerPoint) for documentation and reporting.

Soft Skills:

  • Excellent communication and presentation skills.
  • Strong organizational, problem-solving, and time management abilities.
  • Ability to manage multiple projects in a dynamic, fast-paced environment.

Language Skills:

  •  Proficiency in English is required.
  • Multilingual candidates are preferred (e.g., Hindi, Tamil, Malayalam, Telugu, Kannada, French, German, Spanish).

Why Join Us?
This is an excellent opportunity to build your career at the intersection of AI and client delivery. You’ll work with cutting-edge technology, gain valuable cross-functional experience, and help clients across industries achieve success through intelligent automation. If you enjoy working with people, solving problems, and bringing digital solutions to life—we would love to hear from you!

How to Apply?
Send your CV and portfolio to [email protected]

Apply Now