S.I.S - Leading Residential Property Builders in Chennai

South India Shelters (S.I.S) has been delivering international award-winning residential properties for the past 25 years, with a commitment to excellence and innovation in real estate. With over 3 million square feet of residential projects completed, S.I.S. is on the path to delivering an additional 10 million square feet by 2030. Their dedication to "Turning Lands into Landmarks" is reflected in the thoughtful design of each project, blending classical exteriors with modern interiors, and earning the appreciation of discerning and loyal clients.

The Problem - Inefficiencies in Handling Customer Queries

Despite the success, S.I.S faced challenges with long wait times for customers to reach representatives and limited capabilities in the existing chatbot. These issues impacted customer satisfaction and hindered lead-generation efforts.

The Solution - An AI-powered Chatbot with Human-Like Abilities

S.I.S needed an immediate solution as they needed more leads and high wait times meant missing out on leads. They wanted a chatbot to filtrate the top-of-the-funnel leads and provide information instantly without a live customer service agent who could be assisting in sales support. 

To address these challenges, S.I.S needed a chatbot that would replace a live customer service agent but also address queries like one. That’s when they found Tring AI, a chatbot with easy local database integration, RAG capabilities, widget support, chat data management, and multi-lingual & modal capabilities. This advanced AI solution provided immediate responses to various customer scenarios, significantly improving customer engagement and leads.

Execution 

The integration of Tring AI’s chatbot into S.I.S’s customer service framework was meticulously planned and executed:

1. Integration & Implementation
The technical team ensured smooth integration with the local database and other systems and the chatbot was configured to handle a wide range of customer scenarios and queries, enhancing its utility and effectiveness.

2. Training and Configuration
The chatbot was trained using historical data and common customer inquiries, which improved its response accuracy. A popup widget was set up to enhance user interaction on the website and other digital platforms, providing a more intuitive customer experience.

3. Testing and Deployment
The chatbot underwent thorough testing to ensure it functioned correctly and efficiently handled customer queries. It was deployed in phases, allowing the team to monitor performance and address any initial issues promptly.

4. Monitoring and Optimization
Continuous monitoring was implemented to assess the chatbot’s performance, focusing on key metrics such as response time, accuracy, and customer satisfaction. Gathered feedback from customers and live agents to identify areas for improvement. Updated functionalities regularly and optimized based on performance data and feedback, ensuring ongoing improvement.

Innovative Customer Service Solutions: Tring AI's Success at S.I.S

By leveraging Tring AI's chatbot, S.I.S has enhanced its customer service, reduced wait times, and increased lead generation, solidifying its reputation as a leading real estate developer. As S.I.S continues to expand, Tring AI's chatbot stands out as a prime example of how cutting-edge technology can revolutionize customer service and drive significant business growth. Contact us today to see how Tring AI can elevate your customer service experience.