A leading real estate builder reduced agent serviced calls, generated qualified leads and cut down customer support costs by automating voice calls with AI.

The Problem - High Cost for Customer Service Operations & Reduced Sales 

South India Shelters (S.I.S) faced significant challenges with their traditional phone-based customer service operations. Customers experienced long wait times to reach representatives, and the support team was overwhelmed with repetitive queries, leading to inefficiencies and decreased customer satisfaction. These issues also resulted in missed opportunities for lead generation and hindered overall sales growth.

The Solution - An AI-Powered Voicebot 

To address the challenges of long wait times, repetitive inquiries, and limited customer service capabilities, South India Shelters (S.I.S) implemented Tring, an advanced AI-powered voice bot. This innovative solution was designed to revolutionize their phone-based customer service operations by leveraging cutting-edge artificial intelligence and natural language processing (NLP) technologies.

The  Objectives

To address these challenges, S.I.S set clear objectives for implementing an automated voice call solution:

1. Reduce customer wait times
Ensure faster and more efficient responses to phone-based inquiries.

2. Automate repetitive tasks 
Allow live agents to focus on complex and high-value interactions.

3. Improve customer satisfaction
Enhance the overall customer experience with prompt and accurate responses.

4. Boost lead generation and sales
Increase the effectiveness of customer interactions in generating leads and closing sales.

Execution 

Integration and Implementation
The integration of the voice bot into S.I.S’s customer service framework was meticulously planned and executed.

Training and Configuration
The voice bot was trained using historical call data and common customer inquiries to improve its response accuracy and was trained to answer out-of-context questions with ease while saving the info in the backend for training purposes. The bot was configured to provide personalized interactions based on customer data, enhancing the overall customer experience. It was set up to provide round-the-clock support, ensuring customers could get assistance anytime.

Testing and Deployment
The voice bot underwent thorough testing to ensure it functioned correctly and efficiently handled customer calls.

Monitoring and Optimisation
Continuous monitoring was implemented to assess the voice bot’s performance, focusing on key metrics such as response time, accuracy, and customer satisfaction. Feedback from customers and live agents was collected to identify areas for improvement. The voice bot’s functionalities were regularly updated and optimized based on performance data and feedback, ensuring ongoing improvement.

Transformative Impact of Tring AI Voice Bot for South India Shelters 

Tring AI's cutting-edge voice bot has transformed S.I.S. by streamlining repetitive tasks and significantly reducing customer wait times. This automation has led to remarkable enhancements in operational efficiency and customer satisfaction. With 24/7 support, the voice bot has elevated accessibility and enriched the overall customer experience. Are you all set to redefine your customer service and propel your business growth? Contact us today to discover how our innovative solutions can transform your operations.