Ecommerce Chatbots, their Benefits & the Best Ecommerce Chatbots in the Market

With the emergence of AI tools like ChatGPT and Gemini and the like, the chatbot market is growing rapidly and as businesses are seeking to automate operations, the use of chatbots will only grow. Integration of chatbots with other tools is making it convenient for businesses to implement them across channels. The market is projected to grow by $10 billion by 2028. 

With over 2 billion people shopping online, eCommerce businesses face both tremendous opportunities and challenges. From improving customer support to reducing cart abandonment, maintaining a seamless shopping experience is crucial to success.

This is where eCommerce chatbots come in—revolutionizing online shopping by automating interactions, answering customer queries, and driving sales.

In this blog, we’ll explore what eCommerce chatbots are, their benefits, and the top AI chatbots for ecommerce businesses.

What is an Ecommerce Chatbot?

An eCommerce chatbot is an AI-powered software tool that simulates human interactions and assists customers at various stages of their shopping journey. These chatbots are designed to:

• Answer customer queries instantly.
• Automate processes like order tracking and returns.
• Recommend products based on browsing history.
• Provide 24/7 support, improving customer satisfaction.

Example of How eCommerce Chatbots Work

Imagine you purchased a pair of shoes from an online store. You want to return them as the size didn’t fit.  You can return them using the return option that is usually available on the website, but let’s say that you are not able to initiate the return. In this scenario, you would reach out to the customer support team and if they hang up on you after an IVR saying that it’s post-business hours, you will be irritated. But, if there’s an ecommerce chatbot that will guide you through and let you place the return successfully, you’ve not only saved time but also your experience with the brand instantly is positive.

This efficiency is what makes AI chatbots for eCommerce indispensable for businesses today, as they are available to customers at all times.

What are the Benefits of an Ecommerce Chatbot?

1. Instant Customer Support

Research shows that 81% of customers prefer self-service options before contacting support. eCommerce chatbots meet this need by answering common questions instantly, such as:

• “Where is my order?”
• “How can I return my product?”
• “Do you offer free shipping?”

By providing immediate responses, chatbots reduce customer frustration and enhance satisfaction.

2. Prevent Cart Abandonment

With cart abandonment rates nearing 70%, chatbots play a vital role in reducing lost sales by:

• Sending reminders to complete the checkout process.
• Offering discounts or free shipping incentives in real-time.
• Resolving last-minute doubts, like payment methods or delivery times.

3. Boost Sales with Personalized Recommendations

Chatbots gather data from customer interactions and recommend products based on preferences. This use of zero-party data ensures shoppers are shown items they’re likely to purchase.

4. Cost-Efficient Operations

Instead of hiring more agents, businesses can use AI chatbots to handle up to 80% of customer queries, reducing support costs by up to 30%.

5. Round-the-clock Availability

Unlike human agents, chatbots work 24/7, ensuring no customer query goes unanswered, even during off-hours.

6. Enhanced Customer Experience

From providing multilingual support to guiding customers through complex processes like returns, chatbots make online shopping smoother and more enjoyable.

Also read: 23 Benefits of Chatbots for Businesses

Best AI Ecommerce Chatbots for Businesses that Drive Sales 

1. Tring AI

Tring AI is an innovative conversational AI platform designed to empower e-commerce businesses by automating customer interactions while enhancing sales and support experiences. Its cutting-edge AI ensures personalized engagement, making it a standout choice for e-commerce platforms.

Key Features:

• Customizable Workflows: Tailor chatbot interactions to align with your unique sales and support requirements.
• Real-Time Order Assistance: Help customers with product inquiries, order tracking, and purchase decisions.
• Intelligent Product Recommendations: Utilize AI to suggest relevant products based on user behavior and preferences, increasing conversion rates.
• Cart Recovery Automation: Address cart abandonment by sending proactive reminders or addressing hesitations in real time.
• Multilingual Support: Connect with a global audience through seamless language capabilities, ensuring a wider reach.
• Omnichannel Integration: Engage customers across platforms like Messenger, WhatsApp, and Shopify for consistent user experiences.
• Data-Driven Insights: Analyze customer interactions to refine chatbot performance and discover new sales opportunities.

Why Choose Tring AI?
Tring AI’s solutions go beyond basic chatbots by blending conversational intelligence with e-commerce-specific features. Its ability to integrate effortlessly with existing platforms and scale as your business grows makes it an essential tool for driving sales and enhancing customer experiences.

2. ChatBot

A no-code platform that integrates seamlessly with Shopify, ChatBot allows businesses to:

• Build custom chat flows with a drag-and-drop editor.
• Use prebuilt templates for faster deployment.
• Analyze customer interactions with real-time reports.
• Offer personalized recommendations based on user data.

Pros: Easy setup, scalable for businesses of all sizes.
Cons: Limited third-party integrations.

3. HubSpot Chatbot Builder

HubSpot’s chatbot builder is perfect for businesses already using its CRM. It enables:

• Lead qualification and routing inquiries to live agents.
• Integration with knowledge bases to answer FAQs.
• Automated personalized email follow-ups.

Pros: CRM integration, bot-to-human transition.
Cons: Paid features can be expensive for small businesses.

4. Tidio

Tidio’s AI bot combines human-like conversations with visitor tracking to provide:

• Customizable greetings and chat flow templates.
• Real-time assistance during the purchase process.
• Analytics to measure chatbot performance.

Pros: Multichannel support, easy to use.
Cons: Limited advanced features.

Frequently Asked Questions

1. What is an ecommerce chatbot?

An eCommerce chatbot uses AI to automate conversations and tasks such as product inquiries, order tracking, and personalized recommendations, streamlining the online shopping experience.

2. How is AI used in ecommerce?

AI helps with:

• Data analysis: Predicting customer needs.
• Automation: Handling repetitive queries.
• Dynamic pricing: Adjusting prices based on market demand.

3. How are chatbots used in ecommerce?

Chatbots are used for:

• Assisting in product search.
• Providing post-purchase support.
• Enhancing customer engagement through interactive campaigns.

4. Do chatbots improve customer service? 

Yes. With instant responses, 24/7 availability, and personalized interactions, chatbots consistently improve customer satisfaction.

5. Can chatbots reduce cart abandonment?

Absolutely. By addressing hesitations in real-time and offering incentives, chatbots significantly reduce cart abandonment rates.